To help you better understand our products and services, we’ve compiled answers to some commonly asked questions. If you have additional inquiries, feel free to contact us via email or our online form.

Product-Related Questions

Q: How do I know if this product is right for me?
A: CHENMENGCURES specializes in dampness-removal products. It’s important to note that the concept of “removing dampness and strengthening the spleen” is rooted in Traditional Chinese Medicine (TCM), and there is no exact equivalent in Western health concepts.

• If you’re interested in our products, we recommend sending us a clear photo of your tongue coating. Our team can evaluate your condition and offer tailored advice.
• If you are already familiar with your body’s condition, you can choose products based on your specific needs.

Q: Do I need to use dampness-removal products long-term?
A: Dampness-removal products can be used as long-term supplements to maintain overall health. Dampness in the body can disrupt spleen and stomach functions, hindering proper nutrient absorption. These products help remove excess dampness, allowing your body to function optimally and convert nutrients into energy.
However, please note that these products are dietary supplements and not a substitute for medicinal treatments.

Q: Do the products have any side effects?
A: CHENMENGCURES products are made from pure natural plant-based ingredients, without preservatives or additives, and are considered safe for consumption. Most of the ingredients are commonly used in cooking and daily recipes.
However, some individuals may have sensitivities or allergies to certain plant ingredients. Please carefully review the ingredient list before purchasing. If you have concerns, consult your healthcare provider.

After-Sales Questions

Q: Can I return the product if I’m not satisfied?
A: Most CHENMENGCURES products are made to order and handcrafted. Therefore, we do not accept returns. We strongly recommend that you thoroughly review the product details or contact us with any questions before purchasing.

Q: What should I do if the product packaging is damaged?
A: Please inspect the package carefully before signing for it. If you notice any damage or breakage, do not sign for the package and contact the delivery service immediately.

• Once the package is signed for, we will consider it as accepted in good condition, and no refunds or returns will be processed thereafter.

If you have further questions, please visit our Contact Us page or email us for assistance.