At CHENMENGCURES, we strive to ensure that your products reach you safely and efficiently. Below is our detailed shipping policy for international orders:
1.Shipping Coverage
- CHENMENGCURES currently only supports shipping to the United States.
- Customers from other countries or regions should email us for inquiries before placing an order. We will confirm whether delivery to your location is possible. This process helps ensure smooth delivery and avoids unnecessary complications.
2.Customs
- While we believe customs clearance will not usually pose an issue, we cannot guarantee that your order will not be held by your local customs. We are not responsible for any losses incurred as a result.
- If your package is refused by customs and returned to us, we will refund the product cost. Shipping fees are non-refundable.
3.Duties & Taxes
- Any additional duties or taxes imposed by customs are the responsibility of the customer.
4.Shipping Methods
- Orders are shipped internationally via express air freight from China. Once in the U.S., packages are delivered to your doorstep by the United States Postal Service (USPS).
- For customers outside the U.S. (upon approval), shipping will be arranged via reputable international couriers.
5.Delivery Time
- We ship orders within 72 hours of completion.
- Packages typically take 15-20 days to arrive, depending on the shipping method, customs clearance, and your location.
- Please note that we cannot intervene in the shipping process once the package is in transit.
6.Cancellation Policy
- If your order has not yet been shipped, you may cancel it.
- Once an order has been shipped, cancellation is not allowed. If you insist on canceling, we will deduct 30% of the total order value as compensation for shipping costs, which are non-refundable.
- If the package has already cleared customs, we will also deduct the customs duties and taxes paid. We appreciate your understanding.
7.Order Tracking
We provide a tracking link and tracking number for all shipments. Simply enter the tracking number on the designated courier’s website (e.g., XXX) to check the delivery progress of your order.
8.Shipping Costs
Most CHENMENGCURES products include free shipping unless stated otherwise for specific regions or requirements. For areas not covered by free shipping, a fixed shipping rate will apply.
If you have any questions or concerns about our shipping policies, feel free to contact us.