Effective Date: December 1, 2024
Welcome to Chen Meng Cures. To ensure a clear understanding of our products and services, we have established the following Return and Refund Policy. This policy applies to all orders placed on https://chenmengcures.com/.
- Characteristics of Customized Products
All our products are custom-made and handcrafted based on your specific order requirements. Because:
- Personalized Nature: Our products are not mass-produced but are individually crafted according to customer needs.
- Production Process: Once an order is received, we immediately begin sourcing materials and manufacturing the product to ensure uniqueness and high quality.
As a result, custom-made products are non-returnable and non-refundable. Please confirm your order details carefully before placing an order. If you are unable to accept this policy, please refrain from placing an order.
- Customer Responsibility Before Ordering
To ensure a smooth purchase experience, please:
- Carefully read the product descriptions and related details.
- Contact us to clarify any questions or requests.
- Confirm all order details, including product type, specifications, and quantity.
By placing an order, you acknowledge that you have fully understood and accepted our Return and Refund Policy.
- Special Circumstances
While our Return and Refund Policy is strictly enforced, the following exceptions apply:
- Damaged or Defective Products During Shipping: If your product is damaged during shipping or has a defect, please contact us within 48 hours of receiving the product and provide supporting evidence (such as clear photos). We will offer a replacement free of charge based on the specific circumstances.
- Exceptions Required by Law: We comply with applicable laws and regulations, including but not limited to specific provisions for digital products or services under the EU Consumer Rights Directive.
- Contact Us
If you have any questions about this policy or our products, please contact us:
- Email: support@chenmengcures.com
- Address: [Room 2601, Building 15, 2601, Park West Street, Park Street, Construction Street, Yuexiu District, Guangzhou City, Guangdong Province, P.R. China]
This policy ensures that customers are informed about the nature of our products and aligns with the practices for customized products in various jurisdictions. For added compliance, ensure the policy is prominently displayed on your website and agreed upon by customers before checkout.